Editing with our presets requires the Lightroom Mobile App or a Lightroom desktop version (OSX/Windows). If you don’t have Lightroom you can download it here.
Please contact us by email indeammedia@gmail.com or contact our support on the website. Please include your name, last name, email and the presets you have purchased. We will do our best to find a solution!
If you come across any issue, please email us and our support team will help you ASAP.
You can download your presets in 2 ways: 1. You can download your presets by clicking the link in your email. 2. You can download your presets on your checkout page by clicking download link. Just reach out to us at indreapresets@gmail.com and provide us as much information as you can (your full name, order number, correct email, the wrong email and which presets you purchased) and we will be able to find your order and we will send it to the right email adress.